Shipping and payment
When should I order to get my Bleu Ciel Designs piece before Christmas?
For pick-up orders, order by December 12th.
For orders shipped to the GTA, order by December 12th.
For orders shipped to the rest of Canada, order by December 5th.
How long will it take to complete my order?
Our usual turnaround from the time you order is 2-3 weeks.
Need a rush order? Please email us at firstname.lastname@example.org and we’d be happy to accommodate your needs.
What shipping options do you offer?
For Canadian orders, we offer a flat $15 rate, with free shipping for orders over $125.
For U.S. orders, our flat shipping rate is $20, with free shipping for orders over $150.
How long will my order take to ship?
Shipping usually takes 3-10 business days.
Where do your orders ship from?
All orders ship from Oakville, Ontario, Canada.
What payment methods do you accept?
You can use Shop Pay, PayPal, Google Pay, or Apple Pay to breeze through checkout without any extra steps.
You can also pay with a credit card. We accept Visa, Mastercard, American Express, and Discover.
About Bleu Ciel Designs pieces
What kind of wood do you use?
All puzzles and toys use patented PUREBOND plywood which is soy-based, food-grade, and non-toxic. For some decor items, we use additional types of plywood.
All our wood is sourced from Canadian suppliers.
Why not use hardwood?
The sheets of wood we use have to be pretty thin to fit in our laser-engraving and cutting machines. Hardwood isn’t sturdy enough for the kind of pieces we make, and they would be brittle and unsafe.
Are your pieces safe for children?
Yes! We started with children’s toys and puzzles, and keeping our pieces safe for children has always been our top priority. The PUREBOND plywood we use is soy-based, food-grade, and non-toxic. The glue we use to assemble our pieces is Elmer’s non-toxic wood glue.
Can I get a custom piece made that isn’t on your site?
Absolutely! Please reach out to us at email@example.com and tell us what you have in mind. We’d be thrilled to work with you to make your design a reality.
Returns and refunds
First, thank you for choosing Bleu Ciel Designs! We’re a small, local business, and we are thrilled to have you as a customer. We promise to do our very best to deliver an amazing product and an outstanding customer experience.
What if I placed an order but changed my mind?
You have 24 hours from the time you order to cancel or make changes to your order. Mistakes happen, so if you notice you’ve made a mistake when spelling something for your order — or you’ve just changed your mind — you can always cancel within that 24-hour period.
I placed my order over 24 hours ago, can I get a refund?
Once the 24-hour window has passed, please email us at firstname.lastname@example.org. We’ll be happy to refund your order in full as long as it hasn’t already been processed. Once the order is processed, we unfortunately won’t be able to refund your order — that’s because all orders are personalized and custom-made.
What is your return policy?
If you receive your Bleu Ciel Designs piece and it isn’t completely up to your satisfaction, we’d be happy to exchange it if you spot any manufacturing defects or it was damaged in shipping.